Three books, three formats, three sources

I’m currently reading three books. As I was thinking about which one I wanted to read last night I realized that I am reading each of the books in different formats. And not just in different formats, but from different sources.  When I was younger, finding and reading books was a pretty straightforward thing: I’d […]

Field studies and Intranet Redesign

The corporate intranet, and Enterprise Social Networks, has to support a broad range of users and many different functional use cases. Understanding the context of the people who use the platform, including the things they do that are not directly on the platform, is critical in providing a “right” design.  “Identifying the real problem is […]

Technology – required but not sufficient for digital transformation

Digital transformation isn’t about getting better or more efficient at what you already know how to do, it’s about becoming better and more effective at identifying and executing outcomes you didn’t even know were possible.

Layers of abstraction, the cost of convenience, and the commoditization of experience

The story of progress is one of abstraction, of increased convenience, and the taming of novel experience into the everyday. An obvious example that comes to mind is in programming, and in fact this is the context in which the seed of this idea first came to me. In my first digital electronics lab at […]