Technology – required but not sufficient for digital transformation

Digital transformation isn’t about getting better or more efficient at what you already know how to do, it’s about becoming better and more effective at identifying and executing outcomes you didn’t even know were possible.

Layers of abstraction, the cost of convenience, and the commoditization of experience

The story of progress is one of abstraction, of increased convenience, and the taming of novel experience into the everyday. An obvious example that comes to mind is in programming, and in fact this is the context in which the seed of this idea first came to me. In my first digital electronics lab at […]

Shared understanding – two stories

There is no real definition of what “shared understanding” entails; it’s more of a “know it when you see it” kind of thing. These two stories, hopefully, show what shared understanding might mean in different situations; one being a situation where two people are coming from a different context and one where they are coming from the same context. 

Top-down vs. Bottom-up KM: Insights from the Katrina response

“The messiness of the web often deals with the messiness of disasters better than centralised systems which can fall over under pressure!” A Facebook friend posted this today, reminded me of these early thoughts I had back in the aftermath of Katrina along similar lines. But back then we didn’t have Twitter, we didn’t have […]