Digital transformation isn’t about getting better or more efficient at what you already know how to do, it’s about becoming better and more effective at identifying and executing outcomes you didn’t even know were possible.
I’m sitting on a plane as it boards, wanted to jot down some quick thoughts. I’ll come back in later to clean it up, add some links (that you are going to want to check out) and make it a bit more coherent. In a blog post earlier today, Jim McGee discussed the boundary between […]
In which I recount the tale of my first encounter with Service Design and become a member of the St. Louis UX and Service Design community (and meet some great people).
The story of progress is one of abstraction, of increased convenience, and the taming of novel experience into the everyday. An obvious example that comes to mind is in programming, and in fact this is the context in which the seed of this idea first came to me. In my first digital electronics lab at […]
I have started on my 2018 reading adventure with Walter Isaacson’s new biography of Leonardo da Vinci (who, as readers of this blog will know, is a bit of a role model for me). I hope to do better this year at sharing my thoughts as I go. Because last year I barely did that […]
Drove past these again this past weekend, thought I’d go ahead and give it a bump.
There is no real definition of what “shared understanding” entails; it’s more of a “know it when you see it” kind of thing. These two stories, hopefully, show what shared understanding might mean in different situations; one being a situation where two people are coming from a different context and one where they are coming from the same context.
“The messiness of the web often deals with the messiness of disasters better than centralised systems which can fall over under pressure!” A Facebook friend posted this today, reminded me of these early thoughts I had back in the aftermath of Katrina along similar lines. But back then we didn’t have Twitter, we didn’t have […]
This was one of the very first lessons I was taught as a young Army officer, many year ago, and I’ve never forgotten it. “No tired eyes in this unit, Lieutentant. If you see someone doing something wrong, correct them. If you see something out of place or improper, fix it or tell someone who […]
The links no longer work, but the poem and its point is just as relevant as ever. A different kind of double standard.