Design for users (not customers)

The real issue with many of the official systems, processes, and tools we use every day isn’t that they were poorly designed or executed. It’s that they were designed and implemented based on what the people paying the bills (customers) think they should be, instead of what the people actually using them (users) need them to be.

Autistic or introverted? (Or both)?

My thoughts about introversion in my post Monday morning lunatics got me thinking about a possible relationship between introversion and Asperger’s Syndrome.  That, and a thread at Computerworld discussing Asperger’s in the field of Information Technology. Not long after starting my first post-college job, I took the Myers-Briggs Type Indicator and discovered that I was […]